Shipping Policy

Shipping policy

Shipping Policy

At Groww Haven, we are committed to providing a seamless and transparent shipping experience for our valued customers. Please take a moment to familiarize yourself with our Shipping Policy.

Shipping Rates and Costs:
Shipping rates and costs may vary depending on the destination, size, and weight of your order. We offer a range of shipping options, including standard and expedited services. To determine the exact shipping cost for your order, please proceed to the checkout page, where you will find a shipping cost estimator.

International Shipping:

We proudly offer international shipping to many countries around the world. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. The specific fees and procedures vary by country, so we recommend checking with your local customs office for more information.

Delivery Times and Shipping Methods:

We aim to process and ship orders as quickly as possible. The estimated delivery times and available shipping methods will be displayed during the checkout process. Please keep in mind that delivery times may be affected by factors beyond our control, such as customs clearance and local postal services.

Shipping Restrictions and Who They Impact:

While we strive to make our products accessible to customers worldwide, there are certain shipping restrictions in place for specific items, such as hazardous materials or products subject to export restrictions. Please refer to the individual product descriptions for any relevant shipping restrictions.

Some items may also be subject to age restrictions. Customers must be of legal age to purchase and receive these items. It is the customer's responsibility to be aware of and comply with local and international laws and regulations regarding the import and possession of certain products.

Policy on Missing or Lost Packages:

In the unfortunate event that your package goes missing or is lost in transit, Wild Hearts Gifts is dedicated to assisting you in resolving the issue. Please follow these steps:

 Contact Us: Notify us as soon as you suspect that your package is missing or lost. You can reach out to our Customer Support team via [contact information].

Investigation: We will initiate an investigation with the shipping carrier to locate your package. This process may take some time, and we appreciate your patience during this period.

 Resolution: If the package is confirmed as lost, we will offer you the option of a refund or a replacement, subject to product availability. The resolution will be determined on a case-by-case basis.

Please note that Wild Hearts Gifts cannot be held responsible for packages that have been marked as "delivered" by the carrier, but the customer claims not to have received. In such cases, we recommend contacting the carrier directly and, if necessary, filing a claim with them.

We are committed to providing you with the best possible shopping experience, and our Shipping Policy is designed to ensure your satisfaction. If you have any questions or require further assistance regarding shipping, please do not hesitate to reach out to our Customer Support team.

Thank you for choosing Groww Haven for your shopping needs. Your trust and satisfaction are our top priorities.